Privacy Policy

Hiyan Enterprises Pvt Ltd ("Company", "we", "us", or "our") operates the Pharmbells cloud ERP platform ("Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service or visit our website.

By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you register for an account, we collect:

• Full name
• Email address
• Mobile phone number
• Business/company name
• Business type/industry

1.2 Business Data

When you use the Service, you may submit business data including:

• Product/item information, pricing, and inventory data
• Customer and supplier records
• Sales invoices, purchase records, and financial transactions
• Employee and user information

This data is stored solely to provide the Service to you. We do not access, use, or share your business data for any other purpose.

1.3 Usage Data

We automatically collect certain information when you access the Service, including:

• IP address
• Browser type and version
• Pages visited and features used
• Date and time of access
• Device information

1.4 Cookies

We use cookies and similar technologies for session management, security, and analytics. See our Cookie Policy for details.

2. How We Use Your Information

We use your information to:

• Provide the Service: Create and manage your account, process transactions, and deliver the features you use.
• Communicate: Send account-related notifications, billing information, support responses, and service updates.
• Improve the Service: Analyze usage patterns to improve performance, features, and user experience.
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access.
• Comply with Law: Meet legal obligations, respond to lawful requests, and enforce our Terms of Service.

We do not sell your personal information to third parties. We do not use your business data for advertising or profiling purposes.

3. Third-Party Services

We use the following third-party services that may collect or process data:

Service	Purpose	Data Shared
Google reCAPTCHA	Bot and spam prevention	IP address, browser data
Google Fonts	Font delivery	IP address
Payment processors	Payment processing	Payment details (we do not store card numbers)

Each third-party service is governed by its own privacy policy. We encourage you to review their policies.

4. Data Retention

• Active accounts: Your data is retained for the duration of your Subscription.
• After cancellation: Your data is retained in read-only mode for 90 days, after which it may be permanently deleted.
• Backups: Backup copies may be retained for a limited period after deletion for disaster recovery purposes.
• Legal obligations: Certain data may be retained longer if required by applicable law (e.g., tax records).

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Regular backups
• Access controls and authentication
• Monitoring for unauthorized access

For more details, see our Security Policy.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Data Export: Request an export of your business data in a standard format.
• Withdraw Consent: Withdraw your consent to data processing at any time (this may affect your ability to use the Service).

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Service at least 15 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

Hiyan Enterprises Pvt Ltd
Email: [email protected]
We will acknowledge your complaint within 48 hours and resolve it within 30 days.

10. Contact

For questions about this Privacy Policy, contact us at:

Hiyan Enterprises Pvt Ltd
Email: [email protected]
Website: pharmbells.com